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                 FOR CONSUMERS  

    Doing Business with an Upfront Mortgage Broker

The process of shopping for a mortgage loan is different when you utilize an Upfront Mortgage Broker. Instead of shopping for a mortgage loan, you are shopping for a mortgage broker. Once hired, the Upfront Mortgage Broker will perform the shopping for the mortgage loan on your behalf.

You should go about the hiring of an Upfront Mortgage Broker as you would any other professional service provider, such as an architect or a lawyer. Specifically, you should ask what is the fee for the services? What services are you receiving for your fee? What are the broker's qualifications?

The Upfront Mortgage Broker's fee could be a fixed dollar amount, a percentage of the loan amount, or a combination of both. Once the fee is set, it cannot change. An Upfront Mortgage Broker is required to provide you with the amount of the fee in writing. 

In most cases, the Upfront Mortgage Broker will require information about the transaction before quoting a price for their services.  Consumers can facilitate the process by being prepared to provide information about their financial situation and the transaction.

At a minimum, the services that an Upfront Mortgage Broker provides will be same basic services you would expect to receive from a mortgage broker who is not an Upfront Mortgage Broker. However, because the Upfront Mortgage Broker's fee is established in advance, you can be assured that the information and counsel you receive from an Upfront Mortgage Broker is objective and un-biased. 

When you interview an Upfront Mortgage Broker, you can certainly ask for information on current mortgage interest rates, but you should not base any decisions on what you hear.  The interest rate quote you get from an Upfront Mortgage Broker may not be the best, because it will be an honest quote.  Honest brokers cannot compete with mortgage brokers who ensnare consumers by quoting prices they cannot actually deliver.

Once you have hired an Upfront Mortgage Broker to assist you with your financing needs, the Upfront Mortgage Broker is required to operate under the terms of the 
Upfront Mortgage Broker Commitment
*Read what the Mortgage Professor says on
How to Deal with an Upfront Mortgage Broker.


Any borrower who has reason to believe that an Upfront Mortgage Broker has charged more than the amount agreed upon should send a written statement to UMBA ([email protected]) The statement should indicate the reason for the belief, along with a copy of the Upfront Mortgage Broker's written price quote, and the final closing statement (HUD-1).    

Upfront Mortgage Brokerare required to provide their compensation in writing to the borrower. If the Upfront Mortgage Broker forgets, or if you do not find the written statement provided to you sufficiently clear, you may wish to utilize the "Upfront Mortgage Broker Compensation Agreement" - click here to download this form.  

NOTE: UMBA cannot warrant the quality of service provided, or the reasonableness of the prices charged, by Upfront Mortgage Brokers.